Returns & Refunds Policy

At Monport CA, we stand by the quality of our laser engraving equipment and offer a 30-day return policy for unused items in their original packaging. We aim to ensure your technical projects are supported by the best tools and a seamless service experience.

1

Initiate a Request

Contact our technical support team via email with your order number and a brief explanation of the reason for the return.

2

Return Authorization

Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions for our Canadian warehouse.

3

Secure Packaging

Pack the device securely in its original crate or box, ensuring all accessories, manuals, and protective foams are included to prevent transit damage.

4

Inspection and Refund

After our technicians inspect the hardware for integrity, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing